Refund & Return Policy

At Leible Coffee, we take pride in the quality of our fresh roasted coffee and curated brewing gear. If something isn't right with your order, we're here to help.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The change-of-mind terms below are extra to them.

1. Fresh coffee and perishable goods

Because freshly roasted coffee is perishable and a food product, we can't accept returns or exchanges for change of mind once coffee has left our roastery. This includes a change in taste preference, or ordering the wrong grind size or blend.

Taste and roast level

Our tasting notes and roast descriptions are a guide to the flavours our roasters find in each coffee. Taste is personal and also depends on your grinder, water and brewing method. Characteristics that are normal for a coffee's roast level, such as roasty, smoky or bittersweet notes in our medium-dark and dark roasts, are not a fault. If a coffee isn't quite to your taste, get in touch and we'll gladly help with brewing tips or suggest one that might suit you better.

Your Australian Consumer Law rights still apply to coffee. If your coffee arrives damaged, spoiled or contaminated, is stale, or doesn't match its description (for example, a different roast level, origin or blend than listed, or regular coffee sold as decaf), please see Section 3 and we'll make it right. The same applies if we sent the wrong grind.

2. Coffee gear and merchandise (change of mind)

For non-perishable items such as coffee equipment, accessories and merchandise, we accept change-of-mind returns within 14 days of receipt, provided that:

• the item is unused, unopened, and in its original, undamaged packaging

• you provide proof of purchase, such as your order confirmation or invoice.

How to return an item

1. Email us at admin@leiblecoffee.com.au with your order number and the item you'd like to return.

2. We'll confirm your return and send you our returns address.

3. Post the item back to us within 14 days of our confirmation.

Return postage

For change-of-mind returns, you are responsible for arranging and paying for return shipping, and the original delivery fee is not refunded. We recommend a trackable postage service, as we can't be responsible for change-of-mind returns lost or damaged on the way back to us.

These postage terms apply to change-of-mind returns only. For faulty or incorrect items, see Section 3.

3. Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us as soon as possible at admin@leiblecoffee.com.au with:

• your order number

• a brief description of the issue

• photos of the item and its packaging, where possible.

Faults that only show up later, such as a grinder or brewer that stops working properly, are still covered under the Australian Consumer Law. Just get in touch when you notice the problem.

How we'll make it right

• Major failure: if the problem is serious, you can choose a refund or a replacement.

• Minor failure: if the problem can be fixed, we may choose to repair, replace or refund the item.

• Wrong item sent: we'll send the correct item or give you a full refund, whichever you prefer.

Returning faulty or incorrect items

Faulty or incorrect items need to be returned to us before we send a replacement or process a refund. We'll email you instructions and our returns address once we've confirmed the issue.

Return postage for faulty or incorrect items: you won't pay anything. We'll send you a prepaid return label, or if you'd prefer to post it yourself, we'll reimburse your reasonable return postage cost once the item arrives. We'll also refund your original delivery fee where applicable.

What isn't covered

Damage caused by misuse, accidents, or not following the care and usage instructions is not a fault under this policy. Some equipment also comes with a manufacturer's warranty, which is in addition to your rights under the Australian Consumer Law.

4. Limited edition and out-of-stock items

Limited edition micro-lots and seasonal items are available only while stocks last. If we can't fulfil part of your order, we'll contact you to offer a suitable replacement or a full refund for the unfulfilled items, whichever you prefer.

5. Refund processing

We'll process your refund within 14 business days of receiving your returned item. This applies to both change-of-mind returns and faulty or incorrect items.

For items we can't supply (see Section 4), we'll refund the unfulfilled items within 14 business days of letting you know.

Refunds go back to your original payment method. Your bank or card provider may take a few more business days to show the funds in your account.

Contact us

If you have any questions about this policy or need help with an order, email us at admin@leiblecoffee.com.au.